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Ofertas de Empleo en Hillside shared services colombia

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  • Trilingual quality assurance auditor

    COP

  • industry Hillside Shared Services Colombia

  • $4 a $4,5 millones Bogotá country Publicado 16 Jun 2025
  • Analista de calidad Quality Auditor atencion al cliente

  • Trilingual quality assurance auditor

    COP
  • $4 a $4,5 millones
  • Join our dynamic team as a Trilingual Quality Auditor, where you will play a key role performing quality checks by reviewing customer service contacts and providing detailed feedback to enhance agent performance, driving continuous improvement to business.

    We are looking for candidates who have a passion to conduct quality reviews and audits, commitment to continuous improvement, and proficiency in handling contacts, as well as strong knowledge of customer service processes and tools

    Working as part of the Global Quality Assurance Team you will demonstrate a desire and passion to drive service standards.

    You will communicate with Customer Service teams to enable coaching, development, and motivate others to achieve an outstanding level of customer service in line with global service standards. This includes identifying development areas to support your progression and that of Advisors in their day-to-day responsibilities.
    The ideal candidate will currently be operating at Team Leader level or above or have previous experience with quality assurance.

    This is a unique opportunity for you to be part of a newly emerging team experiencing high growth.

    Preferred Skills, Qualifications and Experience:

    - Advanced level of Portuguese (C1).

    - Upper-intermediate level of English (B2).

    - Outstanding customer service skills with a passion for delivering excellence.

    - Strong knowledge of customer service policies, procedures, and best practices.

    - Exceptional attention to detail, ensuring accuracy and quality in all tasks.

    - Excellent organisational, prioritisation, and planning abilities to manage workloads effectively.

    - Self-motivated, with the ability to perform efficiently under pressure and meet deadlines.

    - Adaptability to ambiguity, with a proactive approach to handling change.

    - Strong communication skills, enabling effective engagement across various levels of the operation.

    - Proven ability to conduct dee

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- Hibrido

  • Software development manager

    COP

  • industry Hillside Shared Services Colombia

  • $18 a $21 millones Bogotá country Publicado 11 Jun 2025
  • software manager programación de desarrollo

  • Software development manager

    COP
  • $18 a $21 millones
  • Who we are looking for:

    As a Software Development Manager, you will be responsible for shaping the future of our platform by building and driving a team tasked with developing, enhancing and supporting our Verification systems.

    In collaboration with our US teams, you will build our first branch of the Player Account Management Department for Verification in the US.

    Within the PAM Verification team, we are developing, enhancing and supporting our business critical Verification platform; from the delivery of real time facial recognition systems utilising innovative AI technology to core operational tooling. You will be exposed to cutting-edge technologies and encouraged to create innovate problem-solving techniques to successfully deliver change.

    In this pivotal role, you will drive the development of robust verification systems, enhance operational efficiency and promote a culture of outstanding software development practices.

    By leading the team and retaining a good technical understanding of the systems, you will remain close to the solutions being developed to define and deliver key initiatives.

    You will action on boarding plans using a variety of methods. You will ensure that new team members become empowered to succeed by establishing effective training programs to successfully deliver software to agreed timescales and exceptional standards, by coordinating and driving the activity of the team.

    Preferred skills and experience
    Driven to succeed with the ability to lead technical solutions, people, delivery and strategy.
    Reflective and adaptable leader, with a focus on delivery and outcome.
    Strong team player with the ability to build an effective team of technical professionals.
    Ability to manage and make well balanced decisions in high pressure environments and situations.
    Ability to manage multiple streams of activity while shifting focus regularly.
    Well-organized and skilled in effective time management, people management, coachin

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    Líder de desarrollo de software
- Hibrido

  • Software engineer

    COP

  • industry Hillside Shared Services Colombia

  • $8 a $10 millones Bogotá country Publicado 11 Jun 2025
  • GO Typescript SQL

  • Software engineer

    COP
  • $8 a $10 millones
  • This is your opportunity to work with one of the biggest betting company of the world!

    Who we are looking for

    A Software Developer, who has a keen interest in full stack development and is committed to continuous learning.

    The Payments team is vital to the continued success of the Business, having responsibility for developing and supporting a growing number of critical systems. You will be working alongside some of the best developers in the industry and will receive exposure to cutting edge technologies, as well as having the opportunity to influence the technical direction of the team.

    All systems and services are housed on a Linux operating system and primarily built around open source technologies. You will be developing, enhancing and supporting our Business critical Payments platform, from the delivery of integrations with multiple payment providers, or our balance and transaction management systems, to core operational tooling.

    Payments operates as a full stack team who are in the process of undertaking a ground up re-architecture into Golang, React and Cloud platforms. Core skills within the team are Golang, Typescript, SQL, and Kafka.

    Preferred skills and experience

    Commercial experience within web clients or server-side development.
    Experience working with front and backend technology.
    Knowledge of Kafka, SQL, .Net, Golang or Typescript, though expertise in similar or alternative technologies is welcome.
    Ability to clearly communicate technical matters to stakeholders across different areas of the Business.
    Experience working in an environment with high volumes of change.
    Experience with software development methodologies and best practices.
    Understanding of the development of automation and developer tooling such as Continuous Build and CI systems.
    Bachelors degree in Computer Science or a relevant discipline, or relevant professional experience.


    Main Responsibilities

    Developing low latency, highly available and scalab

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    Desarrollador de software

  • Agente de servicio al cliente bilingüe

    COP
  • $3 a $3,5 millones
  • ¡Únete a bet365 como Asesor Bilingüe (Inglés/Español) en nuestra oficina de Bogotá!

    Las responsabilidades asignadas para el puesto serán:

    Asistir a nuestra base de clientes a través de Chat en Vivo, teléfono y correo electrónico.
    Asistir a nuestros clientes con una amplia variedad de consultas sobre cuentas, incluyendo pagos, inicio de sesión y consultas sobre apuestas.
    Desde tu primer día en la empresa, recibirás capacitación sobre todos los aspectos del rol, incluyendo deportes y apuestas, para que estés preparado para cumplir con las funciones y puedas desarrollarte en la operación como parte de un plan de carrera.

    Condiciones:

    Horario rotativo: trabajarás 5 días de 7 en la semana entre las 07:00 y las 00:00, incluyendo fines de semana y festivos, en nuestras oficinas en Bogotá. Se requiere disponibilidad de tiempo si es necesario.
    Salario competitivo.
    Trabajo de 40 horas a la semana (5 días).
    20 días de vacaciones más festivos, que están incluidos en tu disponibilidad de vacaciones.
    Oportunidades de crecimiento y desarrollo profesional.
    Plan de bonificación por rendimiento.
    Subsidio de transporte.
    Bonificación por antigüedad.
    Programa RAF.
    Requisitos:

    Habilidades intermedias en inglés.
    Habilidades de atención al cliente.
    Capacidad para realizar múltiples tareas.
    Habilidades para resolver problemas.
    Al presentar tu candidatura, aceptas compartir tus datos personales de acuerdo con nuestra Política de Privacidad de Contratación, que puedes consultar en Política de Privacidad.

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    Asesor atención al cliente
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