Senior collections assistant (maternity leave - 1 year)

About the role

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

Key Responsibilities

Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives and to perform business analysis to the group Senior management.
Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team.
Act as point of escalation for problem solving and support the Team Lead.
Proactively analyze root causes and provide solutions for issues that impact the ageing results.
Set up improvement plans and formulate best practices together with OTC management team.
Reduce outstanding receivable balances in the payment cycle.
Actively contribute to the cash-flow target of the Group.
Contact our external customers and follow up on all accounts receivables.
Aging analysis and forecasting of effective charges to minimize risks.
Follow the Company's Credit Policy and the defined collection strategy.
Direct contact with Credit Management to handle blocked orders.
Conciliation of accounts in coordination with Accounts Receivable and Credit Management.
Follow up with the Customer Service, regarding customer complaints and disputes.
Participate in monthly review calls / meetings with markets.
Create a good relationship with internal and external customers.
Promote and develop open and direct communication.
Act in accordance with internal controls, following procedures.
Update Convatec work instructions and SOPs on a regular basis.
Lead projects within the team.

Skills & Experience

Bachelor's degree in Business Administration, Finance, Economics, or related fields.
Experience in Collections, preferably +4 years of experience.
Advanced English is required.
Working knowledge of wider range of markets. Participation in team/transversal projects or initiatives.
Advanced knowledge of Collections process. Knowledge of other OTC sub-processes and their correlation is required.
Advanced knowledge of SAP, in transactions used by collections & Finance.
Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.).
Power BI is a plus.
Previous experience in Shared Service Center/Global Business Services is desired.
Innovative, and be able to problem solve, recommend solutions and perform analysis.
Autonomous, ready to take initiative and results oriented.
Continuous Improvement mind-set.
Strong stakeholder management and customer experience skills.
Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously.
High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders.
Working Conditions

Hybrid work model.
?Special Factors

Working Colombian Public Holidays.

Profesional

Universitaria

Contaduría

Economía

Finanzas Relaciones internacionales y gobierno

Administración financiera

3 años de experiencia

1 Vacante