Service desk technician bilingüe - bogotá d.c.

Job Description:

We are looking for a Service Desk Technician for one of our important clients in the language sector, highly motivated to provide technical support to management and teaching/administrative staff. You will be a key part of the IT team, helping to manage the reception, prioritization, documentation, and resolution of support tickets. Your work will include the use of remote management tools or on-site visits, as well as participation in special projects and company-wide technology deployments.

Main Responsibilities:

Handle Service Desk calls and coordinate the efficient resolution of incidents.
Configure and manage user accounts.
Gain proficiency in the core technologies used within the company.
Diagnose and resolve hardware and software issues.
Maintain clear and detailed documentation of actions and communications within support tickets.
Prioritize and manage support tickets to ensure timely and accurate resolution.
Collaborate on company-wide technology deployments.
Follow the instructions of the Service Desk Manager to ensure proper performance.
Alert the Manager about emerging trends in incidents.
Contribute to continuous improvement by evaluating resolutions and updating the solutions library.
Perform preventive maintenance tasks as needed.
Maintain professional and respectful communication with all levels of the organization, from management to teaching staff.
Take on other responsibilities as assigned.
Minimum Requirements:

English proficiency at B2 or C1 level.
Degree in Information Technology, Systems, or related fields.
1 to 3+ years of experience in a Microsoft-based environment, including Office 365, Windows 11 and 12, Azure, and MacBook knowledge.
Experience with ticket management systems such as ServiceNow or others.
Knowledge of ITIL processes.
Skills:

Ability to learn quickly.
Strong knowledge of Microsoft-based environments.
Ability to explain technical information clearly and in a user-friendly manner.
Ability to effectively manage multiple tasks.
Basic knowledge of network technologies.
Willingness to travel if necessary.
Ability to work independently and in a team.
Mode and Schedule:

On-site, Monday to Friday from 08:00 a.m. to 06:00 p.m., with occasional Saturday availability.
Contract Type:

One-year fixed-term, renewable directly with the company.
Location:

Northern Bogotá.
We offer benefits.

If you are passionate about technology and want to be part of a dynamic and growing team, we look forward to your application!

Auxiliar, asistencial y otros

Tecnológica

Tecnólogo en Sistemas

3 años de experiencia

1 Vacante