Collections expert barranquilla with bonus

You're the player we're missing on this TOP Team!

We’re looking for a Collections Expert. The expert must be able to understand, classify and analyze the reason why the customer is calling and the appropriate procedure to resolve it. Representatives carry out activities such as preventive or traditional collection based on good communication and persuasion in order to achieve the highest number of payment promises / settlement of customer debts through outbound calls according to the product or service of the line of business in different types of industries.

What you’ll be doing:
- Make outbound calls and receive inbound calls from customers.
- Confirm customers’ identity and verify account information and status of reservations.
- Based on active listening, communication and persuasion, representative creates an environment and a relationship of trust with clients.
- Provide exceptional customer service assistance.
- Achieve the highest volume of payment promises or recovery-payments through the correct management of each contact-interaction and maximum use of the tools at your disposal (databases).

Let’s talk about benefits:
- Hiring Bonus: 1’500.000
- Attendance bonus: 1’000.000
- Bonuses for general KPIs.
- Long-term contract.
- Employee fund.
- Volunteer programs.
- Career plan.

Conditions:
-English B2
- 42 hours per week
- Schedules: 8:00am – 6:00pm / 9:00am – 7:00pm / 10:00am – 8:00pm with 2 days off
- Basic Salary: COP $2.650.000
- Location: Barranquilla – Centro comercial Blue Gardens

Auxiliar, asistencial y otros

Media (10° - 13°)

Bachillerato Académico

1 Vacante