Help desk customer service advisor

The Candidate:
Required skills/qualifications:
Ability to work from home after training.
Note: TRAINING WILL BE ONSITE - 3-4 days of training will be on-site at our office in Bogota.
High School diploma or equivalent
Must be 18 years old or over
Fluency in written and spoken English at CEFR C1/C2 level.
Excellent oral and written communication skills, including:
Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
Ability to walk customers through outlined problem-solving processes, using our knowledge base system
Ability to ask questions to determine nature of problem
Knowledge and experience with building, configuring, and troubleshooting computers
Experience navigating through multiple internet applications to assist and resolve customer questions
Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
Ability to handle multiple job tasks at one time and escalate issues in a timely manner
Analytical orientation with strong attention to detail
You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
Ability to accurately type at least 25 wpm
Strong interpersonal skills and a very high degree of customer service ethic
Ability to perform remote troubleshooting
Ability to take inbound (voice) phone calls in a conversation-heavy environment
Minimum Internet Requirement
Highspeed Internet Connection (Cable, Fiber, DSL)
Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service
40 Mbps Download
20 Mbps Upload
100ms Ping or less
Jitter: 40 MS or less
Hardwired Connection
Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred requirements/qualifications:
Some level of higher education completed
Customer service or contact center experience
Previous experience in the education industry and with e-learning technologies

Operario

Tecnológica

Tecnólogo en Sistemas

Tecnólogo en Infraestructura Informática

1 año de experiencia

1 Vacante