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  • Call center - help desk - inglés c1 - remoto

    COP
  • $2,5 a $3 millones
  • Help Desk Customer Service Advisor

    Bogota - Remote Work From Home

    ONLY CVs SUBMITTED IN ENGLISH AND CANDIDATES RESIDING IN BOGOTA WILL BE CONSIDERED*

    Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

    We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

    For more information about Anthology and our career opportunities, please visit ***.*********.***

    Position responsibilities will include:

    Resolving end-user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
    Serving as the first point of contact for clients/end-users seeking technical assistance over the phones, chats, and emails
    Striving for one-call resolution of client issues while communicating appropriate options in a timely and professional manner
    Managing and resolving identified client issues for assigned accounts
    Documenting information into web-based ticketing system
    Searching and navigating the knowledge base to identify appropriate resolution for client issues
    Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
    Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
    Participating in internal training programs to expand knowledge and support multiple clients
    Providing delightful, efficient, and accurate resolutions to client inquiries
    Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
    Troubleshooting hardware and software issues
    Completing software installat

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    Agente de call center bilingüe, Ejecutivo servicios técnicos

  • Help desk customer service advisor

    COP

  • industry CONSULTORIA NIVEL 7

  • $2,5 a $3 millones Remoto country Publicado 20 Jun 2025
  • servicio al cliente administrador de sistemas informaticos

  • Help desk customer service advisor

    COP
  • $2,5 a $3 millones
  • The Candidate:
    Required skills/qualifications:
    Ability to work from home after training.
    Note: TRAINING WILL BE ONSITE - 3-4 days of training will be on-site at our office in Bogota.
    High School diploma or equivalent
    Must be 18 years old or over
    Fluency in written and spoken English at CEFR C1/C2 level.
    Excellent oral and written communication skills, including:
    Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
    Ability to walk customers through outlined problem-solving processes, using our knowledge base system
    Ability to ask questions to determine nature of problem
    Knowledge and experience with building, configuring, and troubleshooting computers
    Experience navigating through multiple internet applications to assist and resolve customer questions
    Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
    Ability to handle multiple job tasks at one time and escalate issues in a timely manner
    Analytical orientation with strong attention to detail
    You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
    Ability to accurately type at least 25 wpm
    Strong interpersonal skills and a very high degree of customer service ethic
    Ability to perform remote troubleshooting
    Ability to take inbound (voice) phone calls in a conversation-heavy environment
    Minimum Internet Requirement
    Highspeed Internet Connection (Cable, Fiber, DSL)
    Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service
    40 Mbps Download
    20 Mbps Upload
    100ms Ping or less
    Jitter: 40 MS or less
    Hardwired Connection
    Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

    Preferred requirements/qualifications:
    Some level of higher education completed
    Customer service or contact center expe

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    Asesor de servicio al cliente en call center, Agente de call center bilingüe

  • Executive assistant

    COP

  • industry CONSULTORIA NIVEL 7

  • Salario confidencial Remoto country Publicado 9 Jun 2025
  • Executive Assistant Asistente ejecutivo Inglés

  • Executive assistant

    COP
  • Salario confidencial
  • Executive Assistant

    Hybrid, remote - Bogota, Colombia

    Required to go to the office for events, and US travels (eventually)


    The Opportunity:

    Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.


    We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.


    For more information about Anthology and our career opportunities, please visit www.anthology.com.


    As an Executive Assistant, you will be responsible for providing exceptional support for several C-level executives. The main scope of the role is to act as a central point of contact for these executives. The role is responsible for organizing and scheduling travel, creating expense reports, leading projects assigned to you, and managing complex calendars. You will also organize internal and external meetings by generating invitations and coordinating complex calendars in addition to reserving meeting rooms and transportation, organizing catering, and handling audio/video needs.


    The ideal candidate will be able to proactively identify and solve issues related to administrative support and should be comfortable operating autonomously.


    The Candidate:

    Required skills/qualifications:

    Fluency in written and spoken English at C1 level or above
    At least 5+ years of professional administrative support experience, with a focus on supporting C-level executives
    Experience in working successfully in a remote-based (home/telework) environment
    Able to work in office as needed for in-person meetings and other office-based responsibilities
    Possess transparency in communications and the ability to demonstr

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    Asistente de gerencia, Asistente administrativo
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