Training coordinator - valid u.s. visa required

Leading company dedicated to the commercialization of voice, data, video and contact center infrastructure solutions requires professional with a degree in Education, Business, Industrial Engineering, Logistics or related with more than 3 years of experience in curriculum development, training or technical writing, preferably within the freight forwarding or logistics industry, process improvement training.

Knowledge in:

Strong understanding of adult learning principles and instructional design methodologies.
Proficiency in e-learning development tools (e.g., Articulate, Captivate) and Learning Management Systems (LMS)
C1 Language Proficiency in English
Ability to travel to the US, if needed

Main functions:

1. Curriculum Development:

*Design and develop training programs for various roles within the organization, ensuring alignment with industry standards and company/client objectives.
*Collaborate with subject matter experts (SMEs) to create engaging and effective learning materials, *including e-learning modules, instructor-led training sessions, and job aids.
*Evaluate and update existing curricula based on feedback, performance metrics, and regulatory changes.

2. Knowledge Base Development:

*Establish and maintain a comprehensive knowledge base that serves as a resource for employees, providing easy access to training materials, best practices, and operational procedures.
*Regularly update knowledge base content to reflect changes in processes, technologies, and industry regulations.

3. Training Delivery:
*Facilitate training sessions, workshops, and seminars to deliver curriculum materials to employees effectively.
*Assess training effectiveness through feedback and performance assessments, making necessary adjustments to improve learning outcomes.

4. Process Flows:
*Analyze and document current workflows and processes within the organization, identifying areas for improvement.
*Develop clear and concise process flow diagrams and standard operating procedures (SOPs) that enhance operational efficiency and compliance.

5. Technical Documentation:
*Create and maintain technical documentation, including user manuals for tools and process documentation that support operational functions.
*Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders.

6. Continuous Improvement:
*Analyze the results of training quality indicators and implement improvement actions in the training process to enhance the performance of new agents in operations.
*According to quality and performance results in operations, design, develop, and implement training tools to reinforce areas with improvement opportunities.

7. Collaboration:
*Work closely with cross-functional teams, including operations, compliance, and IT, to ensure training materials are relevant and up-to-date.
*Participate in project teams to support the implementation of new systems or processes.

Benefits:
- Salary: COP 6.400.000
- Indefinite Term Contract
- Modality: Face to Face.

Profesional Senior

Universitaria

Ingeniería industrial

Administración de empresas

Profesional en logística

Licenciatura Educación Básica

4 años de experiencia

1 Vacante